Frequently Asked Questions

Everything you need to know about visiting Garden in the Sky London.

Tickets & Reservations

Ticket Questions

Are Garden in the Sky tickets really free?

Yes! Entry to Garden in the Sky is completely free. You just need to reserve your tickets in advance to secure your time slot. Tickets are released 3 weeks before the visit date.

When are tickets released?

New tickets are released at 10:00 AM, exactly 3 weeks (21 days) before the visit date. Popular times like weekends and sunset slots reserve out quickly.

Why is there a card verification for free tickets?

The £0.00 card verification helps prevent no-shows and ensures tickets go to genuine visitors. Your card is not charged — it's simply verified to secure your reservation.

How many tickets can I reserve?

You can reserve up to 6 tickets per transaction. For larger groups, please contact our team directly.

Can I change or cancel my reservation?

Yes, you can modify or cancel your reservation up to 24 hours before your scheduled visit. Use the link in your confirmation email to manage your reservation.

Your Visit

Visiting Garden in the Sky

What are the opening hours?

Monday to Thursday: 8am-12am. Friday: 8am-1am. Saturday: 9am-1am. Sunday: 9am-12am. Last entry is 45 minutes before closing.

How long can I stay?

Your free ticket allows a 90-minute visit. You should arrive within your 30-minute time slot window. Restaurant guests can stay for their full dining experience.

Is there a dress code?

Garden in the Sky has a smart casual dress code. We ask that visitors avoid sportswear, flip-flops, and ripped clothing. Smart jeans are acceptable.

What should I bring?

Bring a valid photo ID and your e-pass (on your phone is fine). All visitors go through airport-style security screening, so arrive a few minutes early.

Is Garden in the Sky accessible?

Yes, Garden in the Sky is fully accessible with lift access to all floors, accessible toilets, and welcomes assistance dogs.

Dining

Restaurant Questions

Do restaurant guests get free Garden in the Sky access?

Yes! All restaurant reservations include free Garden in the Sky access. You can explore the gardens before or after your meal without needing a separate ticket.

Which restaurant should I choose?

Skyline Terrace — Relaxed British dining, great for any occasion. Cloud Nine — Fine dining for special occasions. Altura — Authentic Italian cuisine.

Can I just have drinks?

Yes, you can visit our bars for drinks only. The Vista Bar is perfect for cocktails with a view, though bar access still requires advance reservation.

Is there a children's menu?

Yes, children's menus are available at all our restaurants. High chairs can be provided upon request.

Still Have Questions?

Our team is happy to help with any other queries about your visit.